You can shop Giovelle directly through our website at www.giovelle.co.za. Simply add your chosen items to your cart, proceed to checkout, and follow the payment steps to complete your order.
If you need to make a change to your order, please contact us as soon as possible at info@giovelle.co.za or via WhatsApp at +27 69 631 3918. Once an order has been processed, we may no longer be able to make changes.
Orders may only be cancelled before they have been processed. Once your order has been prepared or dispatched, cancellation may no longer be possible.
In the unlikely event that an item becomes unavailable after your order is placed, we will contact you promptly and arrange either a refund, replacement, or alternative option where possible.
Giovelle delivers nationwide across South Africa and can also ship globally by prior arrangement.
Estimated delivery times will vary depending on your location. Typical delivery timeframes are:
These timeframes are estimates and not guarantees.
Please contact us immediately if you notice an incorrect delivery address. We will do our best to assist before the order is processed. Giovelle cannot guarantee changes once the order has been prepared or dispatched.
We hope you love every Giovelle piece, but if something is not quite right, eligible items may be returned in accordance with our Returns Policy.
To request a return, please contact us at info@giovelle.co.za with your order number and reason for return. We will provide the relevant return instructions.
Where possible, Giovelle will gladly assist with exchanges, subject to stock availability. If the preferred replacement is unavailable, a refund or store credit may be offered in line with our policy.
Returns must be made within the period stated in our Returns Policy. Please ensure items are returned promptly and in original condition.
For hygiene, care, or special-order reasons, certain items may not be eligible for return. These may include:
Unless an item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.
As part of the normal retail process, prices may change over time. Unfortunately, we are unable to adjust prices after a purchase has been completed.
Giovelle accepts secure online payment methods available at checkout. These may include debit cards, credit cards, and other approved digital payment options.
Yes. Payments made through our website are processed through secure payment systems.
We recommend referring to the size guidance provided on the product page, where available. If you need assistance, please contact us and we will gladly help.
Fit may vary slightly depending on the design and fabric of each garment. Where relevant, sizing notes may be provided on individual product pages.
To preserve the beauty and quality of each piece, always follow the care instructions on the garment label.
Yes. If you are sending a gift, you may include a message with your order and we will do our best to include it with your parcel.
Where available, Giovelle may offer premium packaging suitable for gifting. Details will be shown where applicable.
You can reach us at:
Email: info@giovelle.co.za
Phone / WhatsApp: +27 69 631 3918
Website: www.giovelle.co.za
Support Hours:
Daily, 9:00 AM – 6:00 PM
Giovelle is primarily available online. Collections may be arranged by appointment from Randridge Mall.
Collections by appointment:
Randridge Mall
Cnr John Vorster Rd & Kayburne Ave
Randpark Ridge, Johannesburg
South Africa
You can view our Privacy Policy, Returns Policy, Refund Policy, Shipping & Delivery Policy, and Terms & Conditions on our website.
Giovelle is based in Johannesburg, South Africa, with collections by appointment at Randridge Mall in Randpark Ridge.
Yes. Giovelle uses secure checkout and trusted payment methods to help protect your online shopping experience.
Once your order is successfully placed, you will receive an order confirmation by email.
Yes. You can contact Giovelle on WhatsApp at +27 69 631 3918 for support and enquiries.