You can shop Giovelle directly through our website at www.giovelle.co.za. Simply add your chosen items to your cart, proceed to checkout, and follow the payment steps to complete your order.
Yes, if we haven't packed it yet. Email info@giovelle.co.za as soon as you can with your order number and what you'd like to change, whether a size, an item or the delivery address. Once the courier has collected the parcel we can't change it, but you can still return it within seven days of delivery.
Yes. If your order has not been dispatched yet, email info@giovelle.co.za with your order number and we will cancel it and refund you in full, including delivery. If it has already been dispatched, you can still return it within 7 days of delivery for any reason under our Returns Policy. In that case you pay only the cost of sending it back.
In the unlikely event that an item becomes unavailable after your order is placed, we will contact you promptly and arrange either a refund, replacement, or alternative option where possible.
Anywhere in South Africa, by The Courier Guy. Delivery usually takes one to three working days to Johannesburg, Pretoria, Cape Town, Durban and the other major cities, and three to seven working days to outlying areas. Shipping is free on all orders. We don't deliver outside South Africa at the moment.
Estimated delivery times will vary depending on your location. Typical delivery timeframes are:
These timeframes are estimates and not guarantees.
Please contact us immediately if you notice an incorrect delivery address. We will do our best to assist before the order is processed. Giovelle cannot guarantee changes once the order has been prepared or dispatched.
Yes. You can return any item within 7 days of delivery for any reason, unworn, unwashed and with its tags on. Our Returns Policy lists the few exceptions.
Email info@giovelle.co.za with your order number and the item, and tell us whether it's a change of mind or a fault. We'll send you the return address and next steps.
Yes, within 7 days of delivery, if the size or piece you want is in stock. For a change of mind you pay the cost of sending the item back, and the replacement is sent with free shipping. Faulty items can be repaired, replaced or refunded within six months of delivery.
You have 7 days from delivery to return an item for any reason. Personalised or made-to-order pieces, gift cards, and hair accessories that have been worn or unwrapped can't be returned under the 7-day right unless they are faulty or incorrect. For a change of mind you pay only the cost of sending the item back; for faulty, damaged or incorrect items, we cover it. Faulty items are covered for six months from delivery.
As part of the normal retail process, prices may change over time. Unfortunately, we are unable to adjust prices after a purchase has been completed.
Payfast handles every payment: Visa and Mastercard with 3D Secure, Apple Pay, Google Pay, Samsung Pay, Instant EFT, Capitec Pay, SnapScan, Zapper, RCS store cards and Mobicred. Your card details go to Payfast's secure page and never to us. Our guide to paying safely online explains each method.
We recommend referring to the size guidance provided on the product page, where available. If you need assistance, please contact us and we will gladly help.
Fit may vary slightly depending on the design and fabric of each garment. Where relevant, sizing notes may be provided on individual product pages.
To preserve the beauty and quality of each piece, always follow the care instructions on the garment label.
Yes. If you are sending a gift, you may include a message with your order and we will do our best to include it with your parcel.
Where available, Giovelle may offer premium packaging suitable for gifting. Details will be shown where applicable.
You can reach us at:
Email: info@giovelle.co.za
Phone / WhatsApp: +27 69 631 3918
Website: www.giovelle.co.za
Support Hours:
Daily, 9:00 AM – 6:00 PM
No. Giovelle is a fully online store offering delivery throughout South Africa.
Giovelle is a fully online store. Orders are delivered nationwide in South Africa; collections are not available.
Our Shopping Policies page covers delivery, returns, refunds and terms, and our Privacy Policy explains how we look after your information.
Giovelle is a fully online store based in Johannesburg, South Africa, offering nationwide delivery.
Yes. Giovelle uses secure checkout and trusted payment methods to help protect your online shopping experience.
Once your order is successfully placed, you will receive an order confirmation by email.
Yes. You can contact Giovelle on WhatsApp at +27 69 631 3918 for support and enquiries.