Your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act apply to every order, and nothing in these policies takes them away. In short: you can return an order within 7 days of delivery for any reason, and if a piece is faulty within six months of delivery, you choose whether we repair it, replace it or refund you.
You can return any item within 7 days of delivery, for any reason. Please send it back unworn, unwashed and with its tags and labels still on, in its original packaging if you still have it. If a piece comes back worn, washed or damaged, we'll contact you before deciding anything.
The following can't be returned under the 7-day right, unless they are faulty or we sent the wrong item:
To return something, email info@giovelle.co.za with your order number and the item you're sending back. Tell us whether it's a change of mind or a fault. We'll reply with the return address and what happens next.
Change of mind: you pay only the direct cost of sending the item back to us. Please use a tracked courier service, as we can only refund what reaches us.
Faulty, damaged or incorrect items: we pay for the return, and the item travels at our risk. We'll tell you how to send it.
When your return reaches us, we check it and confirm by email.
A fault means a problem with the fabric or the making. It doesn't cover ordinary wear, or damage from washing or altering a piece against its care label.
These Terms & Conditions govern your use of www.giovelle.co.za and your purchase of products from Giovelle.
By using this website, you agree to be bound by these Terms & Conditions.
Giovelle reserves the right to update or amend these Terms & Conditions at any time without prior notice. Changes will take effect once published on the website.
We make every effort to ensure that product descriptions, pricing, and images are accurate. However, slight variations in colour, texture, or appearance may occur.
All products are subject to availability.
Once an order is placed, you will receive an order confirmation. This does not necessarily mean your order has been accepted. Giovelle reserves the right to refuse or cancel any order in the event of:
All prices displayed on the website are in South African Rand unless otherwise stated. Giovelle reserves the right to change pricing at any time without notice.
Payment must be received in our bank in full before an order is processed and dispatched.
Delivery timelines are estimates only and may vary depending on location, courier performance, and other factors beyond our control.
All content on this website, including text, images, branding, logos, and design elements, belongs to Giovelle or is used with permission. No content may be copied, reproduced, or used without prior written consent.
To the fullest extent permitted by law, Giovelle shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase of products.
These Terms & Conditions shall be governed by the laws of South Africa.
For any questions regarding these Terms & Conditions, contact:
info@giovelle.co.za
Giovelle delivers to street addresses anywhere in South Africa. We do not currently deliver outside South Africa.
Orders are prepared and handed to the courier within 2 working days of your payment clearing. Orders are not dispatched on weekends or public holidays. We email you when your parcel is on its way.
Delivery is by The Courier Guy. From dispatch, delivery to the major cities usually takes 1 to 3 working days, and to outlying areas 3 to 7 working days. These are estimates. If your order has not been delivered within 30 days of the order date, you may cancel it and we will refund you in full.
Shipping is free on all orders delivered within South Africa. No delivery fee is charged at checkout.
Customers are responsible for ensuring that the delivery address provided is complete and accurate.
Giovelle will not be responsible for delays or failed deliveries caused by incorrect address details.
While we aim to ensure timely delivery, delays may occur due to courier issues, high order volumes, weather conditions, or other unforeseen circumstances.
Risk in the goods passes to you upon delivery to the address provided in your order. Ownership remains with Giovelle until full payment has been received.
If a parcel arrives damaged or something is missing, please tell us as soon as you can, with a photo of the parcel and the item. It helps us sort it out quickly with The Courier Guy. Reporting later doesn't affect your rights: faulty or damaged goods are covered for six months from delivery.
Refunds go back to the payment method you used, through Payfast.
We usually refund within 7 working days, and always within 30 days of the day you tell us you're cancelling or returning an item.
Personalised or made-to-order pieces, hair accessories that have been worn or unwrapped, and gift cards are refunded only if they are faulty or incorrect.
If you return the whole order after a change of mind, we also refund the delivery fee you paid. You pay only the cost of sending the item back.
Faulty, damaged or incorrect items: we refund the full price and the delivery fee, and we cover the cost of the return.